Cancellation and Return Policy

This Cancellation and Return Policy establishes the principles regarding the cancellation and return of the products or services you purchase. By using our website or purchasing products/services, you are deemed to accept the terms of this policy.

1. Cancellation Conditions

If you wish to request a cancellation after purchasing a product or service, you must comply with the following conditions:

• You must submit your cancellation request within 14 days of product delivery or the start date of the service.
• The cancellation request must be made in writing (via email or letter).
• Once your cancellation request is approved, you will be informed about the details regarding the return of the product or the cessation of the service.

2. Return Conditions

When you wish to return your products, you must pay attention to the following conditions:

• You must submit your return request within 14 days of product delivery.
• The product to be returned must be unused, undamaged, and in its original packaging.
• The return request must be made in writing (via email or letter), and the invoice or purchase receipt must be sent along with the product.
• The shipping costs for the returned product are generally borne by the customer, unless the product is defective or faulty.
• UV printing cases cannot be returned or exchanged as they are custom-made for the customer.

3. Return and Cancellation Procedures

After your return or cancellation requests have been evaluated, you will be provided with the necessary refund information. Refunds are typically processed within 14 days of receiving the product or after your return request has been approved.

4. Non-Returnable Products and Services

The following products and services cannot be returned:

• Personal use products (e.g., cosmetics, underwear).
• Products that are custom ordered or personalized.
• Services, if the service has been provided or started.

5. Contact

If you have any questions regarding cancellation and return processes or need support, please do not hesitate to contact us.